Refunds & Cancellations

Last updated: 3 October 2026

1. Overview

This policy explains our approach to refunds and cancellations for KGP Placement Form Tracker PRO. It forms part of our Terms & Conditions .

PRO is a digital feature delivered through the browser extension. It is activated immediately after your payment is successfully confirmed.

2. All Purchases Are Final

All purchases of PRO are final and non-refundable.

Because PRO is a digital product that is delivered to you instantly and cannot be returned, we do not offer refunds, cancellations, or exchanges once a purchase has been completed and PRO access has been activated.

This applies including, but not limited to, situations where you:

  • change your mind after purchasing;
  • use PRO less than you expected, or stop using it;
  • no longer need PRO, for example because you have graduated, transferred, or accepted an offer;
  • did not review the PRO features before purchasing.

Please review the PRO features carefully, and make use of the free version of the Extension, before completing a purchase.

3. Cancellation Before Payment Completes

You may abandon a purchase at any point before the payment completes. If you close the checkout page or the payment fails or is declined, no charge is made and nothing is owed. There is nothing to cancel.

4. When We Will Still Make It Right

While all purchases are final, we will always investigate and resolve problems that are our responsibility. In particular, if:

  • your payment was successfully charged but PRO was not activated, and we are unable to activate it for you; or
  • you were charged more than once for the same single PRO purchase, for example because of a duplicate transaction;

then contact us using the details in Section 7. We will verify the payment and the licence status, and where a genuine duplicate or failed-activation charge is confirmed, we will refund the affected amount.

This is not a general refund entitlement. It applies only to confirmed duplicate charges and to payments that we were unable to deliver against.

5. Your Statutory Rights

Nothing in this policy excludes or limits any right or remedy you may have under applicable law that cannot lawfully be excluded or limited, including any mandatory consumer-protection rights available to you in your place of residence. Where such a right applies, it prevails over this policy to the extent of any conflict.

6. Payment Provider

Payments for PRO are processed by a third-party payment provider. Payment processing, payment authentication, and any refund settlement are subject to that provider's own policies and procedures, and to the timelines of your bank or payment method. Approved refunds are returned via the original payment method.

7. How to Contact Us About a Payment

To report a duplicate charge, a failed activation, or any other payment problem, email:

fineprintdev@gmail.com

Please include:

  • the email address used for the purchase;
  • the approximate date and time of the payment;
  • the order or transaction reference, if you have it;
  • a short description of the problem.

We will respond as soon as possible.

Never send your UPI PIN, card number, CVV, net-banking password, or any other payment credential by email. We will never ask you for them.

8. Service Availability

Temporary technical problems caused by browser updates, changes to the IIT Kharagpur ERP, network issues, maintenance, or other circumstances may affect the availability of some functionality. We will make reasonable efforts to investigate and resolve reported problems.